Remote Assistance

Remote Assistance

Our Remote Assistance service makes it easy to start using your new software without handling the installation yourself. One of our technicians connects to your computer in a secure, encrypted session and performs the complete setup from start to finish.

You can follow the process in real time and communicate directly with the technician through live chat if you have questions. When the session is complete, your software is fully installed, activated, and ready to use.

This service applies to any Office package or antivirus software purchased from keytive.com. The license key is not included and must be purchased separately. Service applies to one computer only.

How it works

1. Order the service: Add Remote Assistance to your cart and complete your purchase.
2. Book your time: After your order, you’ll receive a link to choose a time. During business hours, you can book immediately or for a future date.
3. Connect to the session: At the booked time, you’ll receive a link to join the remote assistance session.
4. Installation and activation: Our technician connects, completes the setup, and confirms that your software is fully functional before the session ends.

What’s included

• Full installation and activation of any Office package or antivirus software
• Correct uninstallation of older versions
• Creation of desktop shortcuts for quick access (optional)
• Basic configuration and settings adjustment
• Final verification to ensure the software works as it should
• Support and guidance after setup

Why choose Remote Assistance?

• Correct installation: Setup and activation done properly from the start
• Flexible scheduling: Book immediately during business hours or for a later date
• Experienced technicians: Skilled in Office, antivirus, and related software
• Secure process: Encrypted remote sessions via Zoho Assist
• We do the work: You simply watch while we set everything up

Let us handle the technical setup so you can focus on what matters most. Book your Remote Assistance today and enjoy a smooth, worry-free start with your new software.